Information We Collect
What personal data we gather when you use our services
When you shop with us, create an account, or contact our support team, we may collect the following information to provide you with a seamless shopping experience:
- Name, email address, and phone number
- Delivery address and billing information
- Payment and billing information (securely handled by PayHere — we do not store card details)
- Browsing data such as IP address, browser type, and device information
- Purchase history and order details
- Communication records when you contact our support
Minimal Data Collection
We only collect information that is necessary to provide our services. We do not collect sensitive personal data beyond what is required for order fulfilment and communication.
Use of Information
How we use the information we collect
We use your information only for legitimate business purposes directly related to your shopping experience at BloomsBell.lk:
Process and deliver your orders accurately and on time
Communicate with you regarding purchases, shipping updates, or inquiries
Improve our website, products, and services
Personalize your shopping experience and product recommendations
Prevent fraud and unauthorized activity on our platform
We will NOT sell your data to third parties for marketing
We will NOT send unsolicited promotional messages without your consent
Information Sharing
When and with whom we share your information
We do not sell or trade your personal information to outside parties. However, we may share it in the following limited circumstances:
Trusted Service Providers
We work with trusted third-party service providers who help us operate our business. These include:
- Courier and delivery partners (to fulfil your shipments island-wide)
- PayHere payment gateway (for secure online transactions)
- KOKO Pay (for installment payment processing)
- Website analytics providers (to understand site performance)
Legal Requirements
We may disclose your information to legal authorities when required by law, court order, or government regulation. In all such cases, we will only share the minimum information necessary.
Your data is safe with us
All third-party providers we work with are bound by confidentiality agreements and are required to protect your information to the same standards we do.
Data Security
How we protect your personal information
We take the security of your personal information seriously and implement industry-standard measures to protect it:
SSL (HTTPS) encryption for all data transmitted on our website
Payment details are securely processed via PayHere — we never store full card numbers
Secure, access-controlled databases for customer data
Regular security reviews and updates to our systems
Staff trained in data privacy and security best practices
Important Notice
While we implement strong security measures, no method of internet transmission is 100% secure. We encourage you to use a strong password and keep your account credentials private.
Cookies
How we use cookies to improve your experience
We use cookies — small text files stored on your device — to enhance your browsing experience and help us understand how our website is used.
What We Use Cookies For
- Keeping you logged in during your shopping session
- Remembering your cart items between visits
- Analysing website traffic and user behaviour (anonymously)
- Personalising product recommendations based on your browsing
You can disable cookies in your browser settings at any time. Please note that disabling cookies may affect some functionality of our website, such as the shopping cart and login features.
Changes to This Policy
How we notify you about updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website homepage
- Notify registered customers via email (for material changes)
We encourage you to review this policy periodically. Your continued use of BloomsBell.lk after any changes constitutes your acceptance of the updated policy.